System Analyst (TuaPath Support)

Description & Requirements

Maximus currently has a System Analyst (TuaPath Support) opportunity with the Maximus Montana Employment and Training Project.

This Project will provide intake, assessment and development of an Employability/Service Plan (ESP) plus case management of participants along with job development, placement, & retention services.

Our goal is to equip participants to be successful in the world of work by building their skills capacity, prioritizing employment, and supporting retention.

Essential Duties and Responsibilities:
- Identify gaps in project and systems performance management processes.
- Create process documentation and training materials.
- Conduct reviews of data derived from project and systems performance management processes and summarize findings.
- Perform quality audit of work products delivered by team members and service providers.
- Create reports used to evaluate trends to support continuous improvement initiatives.
- Analyze data and report on issues and challenges related to the effective execution of project and performance management processes.
- Maintain knowledge library and documentation of system operation procedures.
- Conduct meetings and interviews with customers (internal and external) and team members to elicit business requirements and set achievable expectations.
- Analyze system data and performance reports to support identification of trends and business impact.
- Analyze information related to systems management activities (estimates, resources, time logs, risks, change requests, and schedules), and prepare actionable recommendations to support business objectives.
- Interact with all levels within the organization, develop working relationships with management, staff, stakeholders, and partners.
- Participate in client meetings to address needs of project stakeholders.
- Seek opportunities to add value to internal and external client initiatives.
- Manage the activities of the project in accordance with MAXIMUS established policies and procedures.
- Recommend changes to policies and establishes procedures.

- Act as the case management system subject matter expert

- Identify and determine business requirements and define processes, including process improvements

- Understand business problems and opportunities in the context of requirements and recommend solutions and improvements that refine the functionality of the case management system

- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionality, and/or proposed solutions.

- Process all Production Support Requests by receiving defect reports and cross referencing the defect with the business requirements.

- Act as the liaison between the project and the case management vendor

- Provide support for case management system users

Minimum Requirements

Minimum Requirements:
- Bachelor's degree with 3+ years of experience.
- May have additional training or educat...