System Analyst (TuaPath Support)
Description & Requirements
Maximus currently has a System Analyst (TuaPath Support) opportunity with the Maximus Montana Employment and Training Project.
This Project will provide intake, assessment and development of an Employability/Service Plan (ESP) plus case management of participants along with job development, placement, & retention services.
Our goal is to equip participants to be successful in the world of work by building their skills capacity, prioritizing employment, and supporting retention.
Essential Duties and Responsibilities:
- Identify gaps in project and systems performance management processes.
- Create process documentation and training materials.
- Conduct reviews of data derived from project and systems performance management processes and summarize findings.
- Perform quality audit of work products delivered by team members and service providers.
- Create reports used to evaluate trends to support continuous improvement initiatives.
- Analyze data and report on issues and challenges related to the effective execution of project and performance management processes.
- Maintain knowledge library and documentation of system operation procedures.
- Conduct meetings and interviews with customers (internal and external) and team members to elicit business requirements and set achievable expectations.
- Analyze system data and performance reports to support identification of trends and business impact.
- Analyze information related to systems management activities (estimates, resources, time logs, risks, change requests, and schedules), and prepare actionable recommendations to support business objectives.
- Interact with all levels within the organization, develop working relationships with management, staff, stakeholders, and partners.
- Participate in client meetings to address needs of project stakeholders.
- Seek opportunities to add value to internal and external client initiatives.
- Manage the activities of the project in accordance with MAXIMUS established policies and procedures.
- Recommend changes to policies and establishes procedures.
- Act as the case management system subject matter expert
- Identify and determine business requirements and define processes, including process improvements
- Understand business problems and opportunities in the context of requirements and recommend solutions and improvements that refine the functionality of the case management system
- Review and edit requirements, specifications, business processes and recommendations related to new processes, functionality, and/or proposed solutions.
- Process all Production Support Requests by receiving defect reports and cross referencing the defect with the business requirements.
- Act as the liaison between the project and the case management vendor
- Provide support for case management system users
Minimum Requirements
Minimum Requirements:
- Bachelor's degree with 3+ years of experience.
- May have additional training or educat...
- Rate: 62600
- Location: San Diego, US-CA
- Type: Permanent
- Industry: Finance
- Recruiter: Maximus
- Contact: Not Specified
- Email: to view click here
- Reference: 20947_CA_San Diego
- Posted: 2024-04-25 08:33:41 -
- View all Jobs from Maximus
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