Support Coordinator

Lead Support Worker

County Durham & Darlington

Full time (37.5 hpw) - Temporary until March 2025

Pay £12.61 per hour (salary £24,664 per annum) with great benefits including Health Cash Plan 

Home, a place where you belong  

Want to be part of a team that really cares and empowers you to help change a customer’s life for the better? As our Lead Support Worker, you’ll be at the heart of supporting our customers who have been referred to us by the Durham & Darlington NHS crisis team to support their patients with a range of support needs including housing, money and sign posting allowing the crisis team to focus on focus on the patient’s mental health.

You will fully integrate into the NHS Crisis team.

This is a fast-paced service reactive to the needs of the crisis team aiming to reduce the crisis period patients are in and reducing the need for hospital admission. 

Typical day as a Lead Support Worker (known by us as a Support Coordinator)


* Creating support plans with your customers


* Customer group - mental health


* Helping customers with support issues placing them in crisis including homelessness, benefit issues, debt and sign posting to relevant services outside of Home Group


* Complete risk assessments, support planning, goal setting and regular reviews.

Fancy going home each day knowing that you have helped change our customers lives for the better.

You’ll do that here, working for one of the top 10 Great Place to Work in the UK! 

You bring


* Passion to support our customers to live their best life, working collaboratively with an eye for detail.


* Experience of creating person-centred support plans and supporting colleagues in working to work to the plans.


* Experience of coordinating and assessing customer referrals.


* The ability to work on your own initiative, remain calm under pressure and have a resilient approach


* A caring and empathetic attitude 

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review. 

Our team

You’ll join Lisa and our new team of 6! Lisa has been with Homegroup for 15 years and is well equipped to show you all you need to know.

Looking for a job where you really belong? Where you can be, well you! Bring your uniqueness, brilliant skills, and awesome experience to deliver amazing things for our customers.

You’ll join our team, who come from different walks of life and are here to support you as you make yourself at Home!  

Job details 


* Where we’re flexible with you, we do need to meet the needs of our customers.

That may mean adapting your start or finishing times on occasion.


* Work pattern- as we need to attend meetings each morning at 8am this will be a mixture of 8am-4pm or 9am-5pm.

We don’t work weekends.


* A full UK driving license is essential for this role and to have access to a veh...