Client Services Manager

Client Services Manager

Gloucestershire

Permanent, Full Time (37.5 hpw)  

Salary £27,000 per annum, with great benefits including Health Cash Plan.

Optional On call shift payment of £14.30 per session  

Home, a place where you belong   

Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our Adult Accommodation Based Support (ABS) team to deliver person centred housing related support and make it a Great Place To Work for our colleagues!  You’ll manage our service in Gloucester and Stroud which houses 21 customers in 1 property in Gloucester and 3 properties in Stroud.

We provide short term accommodation and housing related support to vulnerable customers with complex, multiple and high-level support needs, this includes support relating to housing, budgeting, employment, education and training, drug/alcohol issues, offending behaviour and mental wellbeing.

This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!  

Typical day as a Client Service Manager   


* Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts.  


* You’ll coach your team and manage individual and team performance.

  


* You’ll be a Safeguarding lead for the team and oversee the health and safety checks and risk assessments are completed and recorded. 


* You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community.  


* You’ll ensure the quality of the service evidenced by key performance indicators (KPIs) and customer satisfaction surveys, and empowering customers and colleagues alike.

  

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Places to Work in the UK!  

You have   


* Great people skills, ability to communicate and understand where people are in their life. 


* The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers.   


* Ideally, you’ll have experience of leading a team or taking a lead role on a project, and have the knack for empowering and developing others.  


* Experience of delivering support in a housing or care environment.

  


* To get from A to B, you’ll need a vehicle insured for business purposes.

The great news is that we’ll pay your mileage!  

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team   

You’ll join Michelle White who will be your manager an...