Duty Manager at InterContinental Fujairah Resort

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand.

Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs.

Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world.

The InterContinental Fujairah Resort is situated on the shoreline of the exquisite Al Aqah Beach, beneath the spectacular backdrop of the Hajjar Mountains.

An exceptional destination where Arabian hospitality meets luxury.

With 190 rooms, indoor & outdoor event space, restaurants & bar.

With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star resort presence.

What's your passion? Whether you're into knitting, kite flying or karaoke, at IHG we're interested in YOU! We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great brands guests love.

And we're looking for more people like this to join our dynamic & committed team at the InterContinental Fujairah Resort.

Your Day to Day

As Duty Manager, you will provide supportive functional assistance to Front Office as well as other departments; interacting with guests and other stakeholders within the property.

 Is accountable of maintaining smooth, efficient and seamless operations in Front Office, as well as support other operational departments when necessary.

Will be Manager on Duty at the hotel during specific time periods (late evening, night and early morning).

Some of your main role responsibilities are:


* Develop systems that measure the cost effectiveness of the department, by introducing tracking procedures that enable effective control of the running costs of the department


* Be aware of credit policies and procedures and liaise closely with Finance Department to ensure that credit procedures are properly carried out.


* Manage department Cash Float (if applicable) and financial transactions within hotel policies and procedures


* Analyses and approves discounts and rebates.


* Ensures front line staffs comply with selling strategy techniques and Revenue maximization.


* Responsible to drive the Front Office team in achieving the monthly Up-Selling, Ambassador and IHG Rewards enrolment Targets.


* Effectively manage staffing costs by preparing efficient work schedules for function in line with legal requirements taking into account Personal/Professional balance of colleagues


* Work within the company’s HR regulations to ensure the departmental performance of staff is productive. 


* Maintain a comprehensive, current and guest focused set of departmental standards and procedures and oversee their implementation


* Educate and train team members in compliance with local laws and safety regulations. 


* Ensure staff is properly trained on sys...