Quality Control Specialist

Job Summary

The Quality Control Specialist reviews all consumer and mortgage loans to ensure regulatory compliance and accuracy of information and any loan file maintenance changes affecting the existing terms or conditions with proper supporting documentation is in place.  This position monitors daily reports to ensure all rate index changes were properly verified and activated by Loan Servicing personnel. 

Key Responsibilities / Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


* Review and verify 100% of new consumer and mortgage loans, assuring data is accurate and complete on the core operating system.


* Review all loan modifications ensuring that approved changes have been accurately and completely processed in the core operating system.


* Review all loan file maintenance with emphasis on understanding why the file maintenance occurred and the appropriateness of the changes, ensuring accuracy and completeness of the changes.


* Understand and follow all audit guidelines and protocols to ensure review remains unbiased and independent.


* Identify and document exception items and provides follow up on items identified for correction.


* Monitor the daily reports to ensure all rate changes were properly verified and activated by the Loan Servicing Specialist III team.


* Ensure proper filing of original security documents.


* Review all construction rollovers to ensure file maintenance is accurate.


* Monitor and resolve various system generated exception reports. 


* Notify management of critical exceptions and offers solutions to help reduce and/or eliminate errors.


* Review and verify core system parameter changes associated with new products, changes to institution level parameters, or updates to account analysis fields. 


* Maintain confidentiality and security of sensitive information.


* Adhere to all corporate policies and procedures, Federal and State regulations, and laws.


* Complete all mandatory annual compliance training.


* Follow regulatory requirements including those pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and OFAC to assist in the identifications, detection and determent of money laundering and other unlawful activities, as well as regulations pertaining to lending and consumer compliance to include fair lending laws. 


* Perform other duties and special projects as assigned. 

Job Requirements

Education:


* High school diploma or equivalent.

Required:


* 1+ years of experience in a loan processing, servicing, or originating capacity or relevant audit background required.


* Proficient computer skills and the ability to utilize MS Office applications required.


* Ability to follow written policies and procedures to ensure operational efficiency and regulatory compliance.


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