Manager, Information Technology Client Services

Company

Federal Reserve Bank of Atlanta

As an employee of the Atlanta Fed, you will help support our mission of promoting the stability and efficiency of the U.S.

economy and financial system.

Your work will affect the economy of the Southeast, the United States, and the world.

The work we do here is important, and how we do it is just as important as what we do.

We live our values of integrity, excellence, and respect every day.

We do the right thing, we do things right, and we treat people right.

A career at the Federal Reserve Bank of Atlanta gives you the chance to do work that touches lives and helps communities prosper.

We are a dynamic hybrid workplace environment that requires at least 2 days a week in the office.

Position Summary: Manages the delivery of IT Client Services in the Sixth District under the direction of the Business Technology & Security Leadership.

Key responsibilities include but is not limited to; operations management; team leadership and staff development; project management and report tracking; stakeholder communication; research and development; and Federal Reserve System Liaison and Representative.

This position is a key partner within the organization requiring extensive communication with colleagues, business stakeholders, national IT partners, and teams across the Federal Reserve System.

This position will report to the Director, IT Client Services.

Key Responsibilities:


* Operations Management – Manages the efficient, timely and quality delivery of IT services throughout the Sixth District of the Federal Reserve System (FRS).

Supports the maintenance of all aspects of end user technology device and software life cycle.

Monitors the implementation and distribution of both Common Office Environment (COE) standards and non-COE standards.

Develops and maintains policies, standards, guidelines, and daily operational procedures for the Department.

Assists Business Technology and Security (BTS) Leadership with formulation and management of the Department Budget.


* Team Leadership and Staff Development – Leads a team of IT Client Services professionals.

Mentors and coaches team.

Manages staff performance and professional development by leading a culture that drives innovation, lead from where you are, diversity & inclusion, and continuous learning, including drafting performance appraisals and staff development plans.

Provides input to and makes recommendations for compensation, recognition and staffing decisions.

Responsible for planning, organizing and assessing internal and external training opportunities for team members.


* Project Management and Report Tracking - Serves as a project manager for IT projects.

Expectations include but are not limited to generating project plans, acquiring project resources, tracking project status, and communicating with stakeholders.

Maintains the Department calendar, tracks and dispatches all periodic reports and actions that the Department must fulfill.
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