CCC Eligibility Specialist - Application Registration - Marion, IN

Description & Requirements

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

For more information, visit https://www.maximus.com.

Essential Duties and Responsibilities:

- Receive, assess, and screen applications, proactively communicating with clients to collect any outstanding information.

- Validate and calculate income, assess eligibility, and manage case referrals.

- Engage regularly with program participants on a daily basis.

- Potentially educate clients on fundamental program services and eligibility prerequisites.

- Collaborate with clients to establish and attain program objectives, ensuring continuity of services and eligibility.

- Fulfill additional responsibilities as delegated by Management.

• Evaluate expedited SNAP questions to determine appropriate scheduling timeframes.
• Make outbound calls to clarify or obtain applicant information as needed.
• Handle direct return calls for applicant scheduling.
• Complete initial reviews of multi-program and single program applications, as well as health coverage applications received through the Federal Marketplace.
• Conduct comprehensive research in multiple cases to determine if applicant(s) are known in the Master Client Index.
• Appropriately identify through complex research if the application should be associated to an existing case file in the eligibility system or if a new case file should be created.
• Complete outbound calls to schedule SNAP, TANF, and specialty Medicaid Program interviews.
• Experience in CCC application registration work required.
• Process returned mail, indexing it to the client case and routing it to the RCC.
• Checks various system interfaces and exchanges to verify Customer information.
• Attend meetings and trainings as requested and maintains up-to-date knowledge of all programs and systems.
• Contacts customers to clarify eligibility information if necessary.
• Displays excellent communication skills, and an understanding of human behavior to establish an atmosphere in which all contacts are positive.
• May educate customers on basic program services and eligibility requirements.
• Meet Quality Assurance (QA) and other key performance metrics.
• Maintains updated knowledge of project and corporate policies and procedures.
• Verifying data, reviewing case information, and preparing it for case d...