Executive Vice President, Chief Client Services Officer of IT

Company

Federal Reserve Bank of Richmond

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems.

We invest in contemporary and emerging technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

The Federal Reserve System’s Information Technology organization (System IT) is a nationwide team that encompasses all IT functions and resources across the Fed.

Together, we deliver technology solutions and services to support our 12 Reserve Banks, their associated Business Lines and the important mission of promoting a strong economy and a stable financial system.

We have team members located in Atlanta, Chicago, Dallas, New York, Richmond, San Francisco, and many more locations across the country.

Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life.

In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more.

All brought together in a flexible work environment where you can truly find balance.

About the Opportunity

The Executive Vice President (EVP), Chief Client Services Officer (CCSO) reports to the System CIO and has executive oversight for several customer and business-facing functions for System IT’s infrastructure, operations, and an end user services organization ensuring the success of more than 20,000 Federal Reserve Employees across the System.

Additionally, this role serves as a partner with Federal Reserve business lines, Reserve Banks, and the U.S.

Treasury.

The CCSO is accountable for the execution of major infrastructure programs in support of the U.S.

Department of Treasury.

This leader will also play a pivotal role in managing our technology budget, working closely with the System IT CFO.

The CCSO provides leadership in the development and maintenance of strategic plans, including System IT strategic initiatives, to support the dynamic business needs of the Federal Reserve System and the Treasury.

The leader will also serve as one of the trusted partners to the System IT CIO and other key leaders across the Federal Reserve System. 

What You Will Do:


* Provide strategic leadership for all client engagements.

Develop trust-based relationships with business partners to fully understand their digital solutions needs, new technology, and infrastructure affordability.

Uses diplomacy and relationships to advance results.


* Culture-setter that ensures alignment of operating model, talent, and strategy to deliver innovative and tru...