Customer Development Manager

At Elanco (NYSE: ELAN) – it all starts with animals!

As a global leader in animal health, we are dedicated to innovation and delivering products and services to prevent and treat disease in farm animals and pets.

We’re driven by our vision of ‘Food and Companionship Enriching Life’ and our approach to sustainability – the Elanco Healthy Purpose™ – to advance the health of animals, people, the planet and our enterprise.

At Elanco, we pride ourselves on fostering a diverse and inclusive work environment.

We believe that diversity is the driving force behind innovation, creativity, and overall business success.

Here, you’ll be part of a company that values and champions new ways of thinking, work with dynamic individuals, and acquire new skills and experiences that will propel your career to new heights.

Making animals’ lives better makes life better – join our team today!

Position Description:

The purpose of role is to build solid relationships with buyers, business principals, Sales Managers and prescribers employed in the Merchant and Veterinary trade, offering high quality in-house CPD, sales support, sales effectiveness  and promotion of the Company’s products and services, building value in the Elanco brand with prescribers and producers.

The person will be covering region of North of England.

Functions, Duties, Tasks:


* Achieve annual sales targets linked to business and strategic account goals along with SFE metrics


* Priority of time and resource split between SAM account branches and direct business


* Works with the use of business plans within Elanco Partners plan alongside SAM to drive business in the area


* Ensures stock holding and ordering regimes are in place so customers can run their business in line with seasonality.  Aware of short-dated stock in the trade and aids the sell out to avoid stock write off


* Develops a deep understanding of customer needs, expanding product and industry knowledge to mutually grow business.

Is innovative and able to facilitate engaging in-house CPD training sessions and uses internal resources as appropriate to enhance account offering


* Liaises on a regular basis with team members to identify local market needs to seize opportunities to develop new business – seen as conduit to this process


* Through CVS establishes and creates clear customer value projects, ensuring there is win/win agreement prior to commitment of resource


* Cultivate customer relationship to promote and reinforce the Elanco value proposition


* Operates “Diamond” approach to account management, planning resource of Elanco Technical, Marketing, Business Value Development team & management


* Meets assigned targets for profitable sales volume and strategic objectives in assigned accounts


* Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestone...