Infrastructure Operations Analyst

Your Job

Flint Hills Resources (FHR) is expanding! FHR is seeking an Infrastructure Operations Analyst to join our Process Control Support team.

In this role you will be responsible for ensuring the reliable and secure operation of IT infrastructure supporting critical plant control systems.

You will work closely with plant operations teams in the deployment, configuration, monitoring, and maintenance of systems in Process Control Network (PCN) environments.

T his is a hybrid role located at our Wichita, KS headquarters.

The ideal candidate will bring their breadth of knowledge and experience to support both onsite and remote system infrastructure running in 24x7x365 environments.

Your strong conceptual, analytical problem-solving ability and your ability to collaborate with a team will be essential to your success in this role.

What You Will Do


* Troubleshoot and resolve complex technical problems involving multiple systems, storage, and network components


* Monitor system & network performance using standard tools, creating baselines, and capacity planning


* Respond to system & network incidents according to established operating procedures


* Create and maintain documentation of system & network infrastructure, processes, configurations, etc.


* Perform move\add\change requests for system and network infrastructure


* Ensure systems are kept up to date with security patches, antivirus pattern files


* Maintain relationships with customers and peers to support both on-site and remote infrastructure


* Participate in projects involving multiple capabilities, customers and vendors

Who You Are (Basic Qualifications)


* Experience managing system and\or network infrastructure


* Experience troubleshooting and resolving complex technical problems involving multiple systems, storage, and network components


* Willing and able to be on-call on a rotational basis and to respond to calls 24/7 for emergency response


* Willingness to travel (up to 15%)

What Will Put You Ahead


* Experience in process control and\or industrial environments


* Experience with server virtualization


* Experience with Cisco and\or Fortinet infrastructure


* Experience with multi-domain environments

This role is not eligible for visa sponsorship.

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This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

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