Veterans Services Representative I/II

ABOUT THE POSITION

The Department of Veterans' Services is seeking to fill multiple positions located in Hemet.

Chosen candidates will support the department by aiding veterans, their dependents, and survivors in securing benefits from federal, state, and local governments.

The Veterans Services Representative I will study and understand the laws, regulations, and procedures governing veterans' benefits.

They will assess veterans for entitlements, advocate for those seeking benefits, assist in completing and submitting Veteran Claims forms accurately, and aid in gathering evidence required for qualification.

Additionally, they may deliver informative presentations on veterans' benefits to the public and fulfill other assigned duties.

The department seeks candidates with prior experience in veterans' services and benefits, proficiency in interviewing individuals to collect personal or medical information, and a background in delivering courteous customer service.

Applicants with knowledge of the procedures involved in obtaining services and benefits for disabled veterans and their dependents, along with strong customer service, organizational, communication, and writing skills, are encouraged to apply.

Occasionally, this role may necessitate travel for events.

The role of Veterans Services Representative I differs from that of Veterans Services Representative II in that the latter involves performing a broader range of specialized clerical and technical tasks, requiring a deeper understanding and application of specific laws and regulations related to eligibility and application for veteran benefits.

Furthermore, the Veterans Services Representative II role is distinct from the Senior Veterans Services Representative position, as the latter may involve supervisory responsibilities over other Veterans Services personnel and/or leadership roles in the field.

Meet the Team!
The County of Riverside's Department of Veterans' Services

EXAMPLES OF ESSENTIAL DUTIES

The Veterans Services Representative I

• In a learning capacity, interview and advise veterans, their dependents and survivors concerning entitlement to benefits under federal, state and local provisions.

• Assist in the preparation and development of claims for financial, medical, burial, and educational benefits; guide applicants in the filing of appeals.

• Search for, analyze and screen evidence bearing on entitlements.

• Obtain affidavits, military records, birth, death, and naturalization certificates, marital documents, and other supporting evidence for claims; contact lawyers, physicians, clergymen, and others to obtain further supporting evidence.

• Assist in obtaining government insurance coverage and benefits; develop applications for discharge upgrades.

• May be assigned to assist in field duties as needed; determine pertinent federal, state and local provisions as they relate to each claim.

The Veterans Services Representative II

• Interview and adv...