培训经理 Training Manager

* Analyze training needs of the hotel in general and individual departments, and develop strategies which address needs, presenting in the form of a Training Plan for the General Manager and Executive Committee for review


* 分析酒店整体的和各部门的培训需求，针对需求制定策略，用培训计划书的形式呈交给总经理和行政委员会审阅。


* Familiarize yourself with the IHG HR and Training Standards, localizing where necessary


* 使自己了解洲际酒店集团人力资源和培训的规范，必要之处进行本地化处理。


* Ensure effective training programs are in place for the following:


* 确保在以下方面有效的执行培训计划：



* New Employee Orientation


* 新员工入职


* Train the Trainer


* 培训培训师


* Customer Service Training


* 宾客服务培训


* Technical job specific training (through certification of departmental standards and procedures)


* 技术性职位的专门培训(部门规范程序证书)


* Supervisory Skills Training


* 监督管理技能培训


* Management Development


* 管理层发展


* Fire, Life and Safety Training


* 消防和生命安全培训


* Selling Skills  


* 销售技巧


* Employee retraining


* 员工再培训



* Monitor the progress of the Training Business Plan for each department tot ensure that the training objectives are being achieved


* 监督每个部门培训业务计划的进展，确保实现培训目标。


* Maintains all hotel training records


* 保存酒店全部的培训记录。


* Establish a training library of books, videos, journals and audio visual materials to assist trainers in their training programs and for staff personal development


* 建立培训图书馆，配备书籍，录像，记录和视听资料来协助培训师的培训计划以及员工的个人发展。


* Design, produce and implement training programmes which meet specific departmental needs in conjunction with Department Heads, ensuring that training session plans are structured and that training is effective


* 与部门领导一起设计、制定和执行能夠符合具体的部门要求的培训计划，确保培训课程方案的制定，以及培训的有效性。


* Attend departmental training session and critique performance


* 参加部门的培训课程，评估表现。


* Use IHG benchmarks to monitor success of training programs and amend your efforts accordingly.

Eg: ESPS, Heartbeat, achievement of budget, etc


* 利用洲际酒店集团的基本测量标准监测培训计划的成果，并进行相应的修改。如员工融入调查及意向调查，宾客心语报告，预算完成情况等。


* Assist Department Trainers in preparing and conducting departmental training and assess accordingly


* 协助部门培训师准备和进行部门培训并进行评估。


* P...