Consumer Bank Marketing-Product & Servicing Communications, Senior Associate

The Consumer Servicing Communications team is in search of a dynamic communicator to champion customer centric communications.

As a Consumer Bank Marketing-Product & Servicing Communications, Sr Associate within our Consumer Product & Servicing team, you will be responsible for developing, executing, and managing product servicing campaigns.

You will work to elevate every touch point, deepening our relationship with our customers.

You will manage end-to-end customer communications, write in alignment with our Voice of Chase guidelines, and ensure flawless execution of campaigns.

You will also be required to manage the operational demands of large, complex recurring programs.

We are on the path of continually evolving our Consumer Product & Servicing communications, with a goal of making these touchpoints not only fulfill our legal/regulatory obligation, but also use them as an opportunity to demonstrate our customer obsession and deepen relationships.

The Marketing Strategy Associate Senior is responsible for developing, executing, and managing product servicing campaigns to support key Consumer Product initiatives that champion our banking leadership pillars of being the bank for all, easiest to do business with and trusted in our communities.

The Marketing Strategy Associate Senior is a multi-dimensional team-player, who is comfortable managing end-to-end customer communications, as they are supporting operational team functions.

This person should be able to adapt so that they write in alignment with our Voice of Chase guidelines, manage approvals from colleagues at all levels, execute flawlessly and is eager to improve required operational functions within the team.

Job Responsibilities:


* Oversee the management of the Cross LOB deposit statement messaging channel which includes: managing the intake and scheduling of monthly statement messages, partnering with LOB partners, Technology and List partners on the monthly execution of messages


* Develop superior-quality customer communications on behalf of a large-scale, customer-obsessed organization
+ End to end campaign management and execution in support of the Consumer Deposit Product pillar, including: writing, editing and managing a wide-range of product servicing and regulatory customer communications, while juggling tight timelines and shifting demands
o Collaborate with cross-functional teams to define the best communication strategies, messages and tactics based on the specific impact of each project, including: Product subject matter experts, Legal & Compliance, Audience Targeting and internal and external Print/Production/Fulfillment Agencies
+ Ensure strong focus on delivering exceptional customer experience overall, while also ensuring all the details of the experience are flawlessly executed
+ Manage campaigns following required processes using business-approved tools to ensure content and execution for tactics is proper...