Dining Room Manager

Description

Position at The Landing at Cape Elizabeth

Dining Room Manager

Flexibility needed in schedule to cover days, early evenings, weekends and holidays.

Job Summary:

Welcomes residents and their families to the dining room to facilitate their dining experience.

Proactively interacts with all residents and their families (by providing information and assistance) to ensure that customers have a positive first impression, that all staff and resident/family interactions are positive, and that all resident/family needs are being taken care of in a prompt and professional manner.

Routinely circulates through the dining area to ensure that each customer's service experience equals or exceeds their expectations.

To assure that residents, guests and employees receive quality meals and are efficiently and attractively presented.

To maintain the highest levels of professional service by the dining room staff during all resident meal times.

Will provide supervision to the service staff as directed by the Executive Chef.

Will coordinate and supervise the set-up of all dining areas for resident and other functions.

Duties and Responsibilities:

The following essential functions are the fundamental job duties of the position to be completed with or without appropriate reasonable accommodation.



* Works a flexible schedule as determined by the Culinary Director, with an emphasis on working during the hours when meals and visits by family members are most likely to occur.


* Welcomes newly admitted residents and their families to the center and assists with seating in the dining room.


* Works with the Admission Coordinator to ensure that the dining room is prepped and that the center's external and internal dining common areas are always tour- ready.


* Assist with the service of the meal(s) in the dining room(s) and/or resident rooms.

Introduces newly admitted residents to all dining staff and can explain to customers the role that these individuals fulfill in providing a dining experience and excellent customer service.


* May answer incoming telephone calls for meal trays and resident accountability to meal intake.


* Is sufficiently knowledgeable to be able to answer a variety of questions about the center's services, etc.

and is adept at providing the center's address, directions to/from the center, and other relevant information about the center to customers.


* Conducts job responsibilities in accordance with the standards set out in the Company's Code of Business Conduct, its policies and procedures the Corporate Compliance Agreement, applicable federal and state laws, and applicable professional standards.

Work with all kitchen personnel to maintain highest standards of sanitation as set forth by community standards as well as state and local health officials.


* Coordinate with Executive Director, Executive Chef and/or Chef on menu planning, diet requirements, theme dinners for residents, ...