Director, Warranty

Your Job

DEPCOM Power, a Koch Engineered Solutions company, is looking for a Director of Warranty to join the team.

This role sits in DEPCOM's Services department and can be based in Scottsdale, AZ or fully remote with up to 25% travel.

This role does not provide VISA sponsorship.

Our Team

At Koch Industries, our Principle Based Management philosophy is at the center of how we do business, and as an employee.

you will begin your journey of understanding and applying the way we do business in your everyday work.

What You Will Do


* Serve as the warranty program leader and lead the overall vision development and strategy for the capability


* Assess DEPCOM's existing warranty program and identify areas for improvement or optimization, collaborate with business units, and capabilities to implement


* Responsible for development, continuous improvement, and compliance with the process for receiving warranty claims from clients encompassing both product and workmanship warranty claims, and ensure timely disposition and resolutions (as applicable)


* Be familiar with technical aspects of utility scale PV solar equipment to be able to conduct preliminary investigations into the claims, gather necessary information and evidence related to the claim, including possible site/location visits, and examination of documentation as it relates to contracts


* Schedule and conduct discussions and meetings with relevant stakeholders (internal and external)


* Participate in EPC negotiations to ensure alignment of OEM and subcontractor warranty provisions with prime contract


* Serve as the senior leadership face of DEPCOM's warranty program for customers throughout the life of the warranty obligation, ensuring timely and effective communication, and address concerns elevated by clients


* Collaborate with internal teams, subcontractors, suppliers and other stakeholders to gather information, assess liabilities and determine appropriate actions to resolve warranty claims


* Ensure that accurate and up-to-date records of warranty claims and the status of claim completion are maintained


* Evaluate and determine suitable solutions for resolving claims, such as repairs, replacements, or final compensation, while adhering to company policies and contractual obligations


* Generate regular reports (PowerBI) on warranty claim trends, metrics, and performance indicators, and provide insights and recommendations for the process improvements


* Identify areas for process enhancement and contribute to the development and implementation of best practices and standard operating procedures for warranty claim management as well as a continuous feedback loop for EPC design optimization

Who You Are (Basic Qualifications)


* Experience in warranty program management


* Understanding of construction processes, materials, and industry standards


* Experience with Microsoft Suite Products

What Will Put You Ahead
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