Counselor - Case Mgmt

Description & Requirements

Maximus is hiring a skilled Counselor - Case Mgmt who excels in fostering customer relationships, ensuring program compliance, and aiding clients across various application phases to access crucial services.

The ideal candidate thrives on engagement, possesses a deep understanding of program intricacies, and adeptly collaborates with a team to resolve client needs efficiently.

Why Join Maximus?

• Competitive Health Benefits

• 410K with Company Match

• Paid Accrued Sick Leave and 11 paid Holidays

• Flexible Scheduling Options

• Employee Assistance Program (EAP)

• Employee Wellness and Discount Programs

• Career development and promotional opportunities

- High school diploma or GED required; Associate's degree from an accredited college or university preferred

Essential Duties and Responsibilities:

- Cultivate and nurture professional relationships with customers, continuously monitoring their engagement and progress within the program.

- Regularly collaborate with customers to set and accomplish program goals, ensuring ongoing eligibility and program service maintenance.

- Demonstrate extensive program knowledge, guiding customers through various stages of the application process, from enrollment to benefit and service allocation.

- Assist customers in accessing essential services aligned with program objectives, including educational or vocational training, medical care, childcare, transportation, mental health resources, legal assistance, and other pertinent needs.

- Conduct follow-ups with customers to address needs, resolve concerns, and ensure their requirements are met satisfactorily.

- Collaborate with team members to provide expertise and support in resolving participant issues effectively.

- Maintain accurate and timely case documentation for all customer interactions, ensuring comprehensive records of activities.

- Share updates regarding outreach and engagement initiatives with project staff, facilitating effective communication.

- Identify and communicate barriers hindering customer engagement with the Provider, informing project staff promptly.

- Perform additional duties as directed by leadership to support program objectives.

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Minimum Requirements

Minimum Requirements:
- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.



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*Based on the requirements of the hiring for this contract, this position at this location requires these additional qualifications: Bachelor's degree in human services, social work, or related field from an accredited college or university or four (4) years of experience in employment services or human services in a public or private organization.

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EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core compe...