Representative, Customer Service

I.

JOB DESCRIPTION
Department: Customer Service
Location: Durham
Reports to: Manager

II.

RESPONSIBILITY FOR WORK OF OTHERS
None

III.

BUSINESS COMMUNICATION
Must be experienced and skilled in computer systems to include e-mail, spreadsheets, and website navigation.

IV.

SUPERVISION REQUIRED
Daily

V.

EDUCATION REQUIRED
High School graduate with additional training in computer science or one year equivalent work experience.

VI.

TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED
Have interpersonal skills in dealing with and communicating with customers, vendors, company divisions, co-workers and management.

Demonstrated website navigation skills, especially Excel.

VII.

EXPERIENCE REQUIRED
Two years experience in a related field, preferably within a retail, customer service, or office environment.

VIII.

TRAVEL REQUIRED
None

IX.

SPECIFIC DUTIES AND RESPONSIBILITIES
• Processing incoming orders for the department and respond to customer requests and/or complaints.
• Maintaining customer database ensuring information is current.

Enter new customers into system.
• Track and issue credits for customer returns.
• Promote website to potential customers calling in.
• Research web for descriptions and photos or products we sell.
• Assist the team with projects.
• Other duties as assigned.

X.

PHYSICAL DEMANDS
While performing the duties of this job, the employee is in a moderate office environment.

The employee is regularly required to sit; stand; walk and use hands.

XI.

WORK ENVIRONMENT
The noise level in the work environment is usually moderate.

When in the Manufacturing area, hearing protection may be required depending on the department.

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

41 CFR 60-1.35(c)

See job description