Service Experience Center Generalist - German Speaking

Description

Kenvue is currently recruiting for:

Service Experience Center Generalist - German Speaking

The Service Experience Center Generalist will work to resolve global employee inquiries, concerns and issues regarding HR and Payroll processes through phone, email, web-form, and chat.

This person works to meet all expected service levels and business performance goals, providing a full range of services.

Who We Are

At Kenvue, we realize the extraordinary power of everyday care.

Built on over a century of heritage and rooted in science, we're the house of iconic brands - including NEUTROGENA®, AVEENO®, TYLENOL®, LISTERINE®, JOHNSON'S® and BAND-AID® that you already know and love.

Science is our passion; care is our talent.

Our global team is made by 22,000 diverse and brilliant people, passionate about insights, innovation and committed to deliver the best products to our customers.

With expertise and empathy, being a Kenvuer means to have the power to impact life of millions of people every day.

We put people first, care fiercely, earn trust with science and solve with courage - and have brilliant opportunities waiting for you! Join us in shaping our future-and yours.

What You Will Do

The Service Experience Center Generalist will work to resolve global employee inquiries, concerns and issues regarding HR and Payroll processes through phone, email, web-form, and chat.

This person works to meet all expected service levels and business performance goals, providing a full range of services.

Key Responsibilities

• Provide outstanding customer service by responding to employee inquiries promptly, professionally, and accurately through phone calls, emails, and chat.

• Assist and encourage users/employees to make effective use of self-service options, systems, products, and services to drive rapid resolution and empower customers.

Educate and inform employees of the full range of services available to them, promoting self-service as an efficient and convenient way to meet their needs.

• Effectively diagnose and troubleshoot issues, identify the root cause, and provide appropriate solutions.

Escalate complex problems to higher-level support teams when necessary, ensuring timely resolution.

• Apply strong problem-solving skills to analyze complex customer issues, evaluate available resources, and propose creative solutions to meet employee needs, in accordance with standard operating procedures.

• Demonstrate proficiency in utilizing digital tools, platforms, and systems to deliver exceptional customer service and navigate various online resources effectively.

Utilize case management systems and telephony tools to access customer information, log interactions, and efficiently address inquiries.

• Communicate with customers in a clear, concise, and empathetic manner, adapting your communication style to meet the needs and preferences of each employee.

• Adhere to quality standards and guidelines to ensure the deliver...