Associate Analyst

Description & Requirements

MAXIMUS is a leading operator of government health and human services programs and has partnered with state, federal and local governments to provide critical, high quality health and human service programs to a diverse array of communities.

Operating under MAXIMUS's founding mission of Helping Government Serve the People® since 1975, MAXIMUS Federal Services is entirely focused on helping government agencies run programs cost-effectively and serve program constituents with improved outcomes.

By being a responsible steward for government programs, we help the federal government deliver on its promises through our people, process and technology.

Our focus is always on outcomes and results that connect citizens more effectively with government services.

Maximus is seeking an Associate Analyst to join our team.

This is a remote position that will support the Department of Education.

Essential Duties and Responsibilities:
- Perform operations research to qualify new opportunities, including analysis of project data, financial forecast, documented requirements, current customer preferences, competitive environment assessments, and staff strengths and weaknesses.
- Participate in meetings with customers (internal and external), clients, and teammates to develop insight on requirements, operations strategy, partnership opportunities, and contract tracking and development.
- Assist with program development during start up and for selected ongoing operations and provide detailed reports on activities to operation senior staff, division managers, and program managers.
- Actively participate in the overall strategic planning by linking project-specific activities with broader needs across the division Interacts routinely with all levels of operation and group management, infrastructure POCs, staff, and customers, and follow through on tasking.
- Conduct after action reviews for all operations staff to document lessons learned and identify necessary adjustments to technique, strategy, and actions.
- Develop and implement modeling and evaluation processes to determine the effectiveness of current operational activities.
- Conduct statistical analyses and evaluate a wide variety of information to assess operational difficulties and develop solutions to complex problems, including escalated issues.
- Design and implement process improvements that enhance customer service and optimize business operational efficiency and quality.
- Create, analyze and deliver customized reporting for both internal and external audiences.
- Develop high-quality communications suitable for clients.



* Additional Requirements as per contract/client:

FSA Department of Education experience preferred
Knowledge of CLASS system is preferred
Excel Knowledge is preferred
Must reside in the U.S.
Must be a U.S.

citizen.
Must be able to pass a criminal background check.
Must not be delinquent or in default on any federal student loans.
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