Messaging Capability Owner (Product Owner)

Description & Requirements

Maximus continues to grow our Digital Solutions Organization to better serve the needs of our organization and our customers in the government, health, and human services space.

Digital Transformation is one of our primary strategic pillars and is a significant part of our long-term corporate strategy.

We are a group of skilled practitioners who are laser-focused on continuing to introduce differentiated solution offerings aligned with the mission requirements of our customers to improve overall service delivery across our operations.

We believe that great outcomes define our success.

We use an approach grounded in design thinking, lean, and agile to help solve complicated problems and turn bold ideas into delightful solutions.

As a part of the long-term vision, the Digital Solutions Organization team will play an integral role across both business functions and technology capabilities.

The Messaging Capability Owner (Product Owner) will develop/configure and deploy emails utilizing HeyMarket, Salesforce, and Twilio-SendGrid platforms; with familiarity using Postman API platform and Litmus email testing to help Maximus navigate the complex world of modern solutions.

The Messaging Capability Owner will provide a unique business perspective on how Digital Communications can transform and improve the organization.

The Messaging Capability Owner will be a Subject Matter Expert (SME) in email compliance and regulations and provide strategic guidance across Maximus' digital experience properties to produce measurable, scalable, and sustainable results.

The Messaging Capability Owner is responsible for capturing customer requirements, priorities, solutions development, and presenting the solution to a software delivery team and client for commitment and execution.

In this capacity, the Messaging Capability Owner serves as the "customer proxy" to ensure the product delivered meets the customers' needs.

Essential Duties and Responsibilities

- Conduct design sessions with customers to identify requirements.

- Partner with customers to identify a minimum viable product, which represents the smallest product increment that still delivers value, and prioritize remaining product backlog items for incremental release.

- Create a product backlog that represents customer requirements and priorities, which includes defining product epics and writing user stories and acceptance criteria.

- Groom user stories with the software delivery team to ensure they are consumable for delivery.

- Present product backlog items for commitment in sprint planning meetings.

- Attend daily standups with the delivery team and provide direction to support the delivery team's ability to meet sprint commitments.

- Receive product demonstrations from the delivery team and accept user stories as done.

- Provide product demonstrations to the customer.

- May provide coaching to lower level associates.



* Delivery digital transformation results...