Branch Operations Specialist I

Rockland Trust is seeking a Branch Operations Specialist I.

Purpose of Position: Branch Operations Specialist I will report to the Branch Operations Manager and oversee day to day operations requirements including the administration of cash vault processing, branch reporting, loss mitigation, and internal/external customer relations.

The position will include a strong focus on data management as well as analysis to be reported to management.


* Currency management for branches, customers and remote ATMs – meeting cash ordering deadlines and completing online transaction entry as needed.


* Accurate and efficient processing of entries for the daily cash vault proof and monthly reconcilement.


* Timely processing of adjusting entries for currency and coin to GL accounts and customer accounts.


* Monitor the receipt of monthly reports for Branch Operations to verify completion and accuracy.


* Provide prompt support to branches by fielding calls, conducting research and responding to emails in the areas of branch procedures, transaction research, troubleshooting branch technology, fraudulent item review, and Horizon Teller/Teller Capture.


* Coordinate teller error research efforts.

Manage incoming error emails, directing branches on initial research steps to be taken, and working with the Item Processing to verify branch out of balance conditions, review teller work, and escalate within the team as needed.


* Work with the Branch Operations Specialist II on the monthly operational newsletter – assisting with layout design and review of idea submissions from other business units.


* Understand the Banks responsibilities and obligations in the areas of Audit and Compliance as they relate to your daily duties and ensure that processes are in place for adherence.


* Participate on committees, complete projects and attend meetings as assigned.


* Work closely with Deposit Operations, Branch Administration, Customer Information Center and other business partners to ensure a streamlined workflow from the branches.


* Perform other related duties as required.

Qualifications:


* Two year degree or equivalent job experience


* Accounting, Finance or Operations background preferred


* 2-4 years of teller experience or equivalent operations related work experience

Performance Standards:


* Knowledge of all Bank products and services.


* Knowledge of Bank compliance and audit requirements.


* Detailed working knowledge of the Horizon & Horizon Teller


* Establishes effective operational environment in Branch Operations and all Branches.


* Tracks, documents, analyzes reporting for operational performance


* Resolves branch and customer inquiries/problems in an effective, timely manner



* Punctual, reliable, professional



* Values diversity

Our goal is to offer our colleagues the most generous benefits package possible.

We strive to provide colleagues with a comp...