Customer Account Coordinator

Your Job

Georgia-Pacific is seeking a Customer Account Coordinator to support our Cleveland, TN box plant.

This position acts as a primary liaison between our sales team, internal departments, and customers.

The Customer Account Coordinator creates value by ensuring accurate orders, quality customer service, and deliveries by Georgia-Pacific.

This position reports to the Customer Service Supervisor.

Location: This is an onsite role based at our Cleveland, TN plant.

Schedule: Standard business hours; 8am to 5pm, Monday - Friday, with flexibility as needed based on customer demands.

Our Team

Our team is focused on providing the best possible customer experience and continuing to nurture relationships to sell, produce, and ship products.

We strive to be mutually beneficial partners with our diverse customer base as well as our vendors.

We work hand and hand with sales, design, production, shipping, and our warehouse as one team.

What You Will Do


* Manage customer accounts like it's your own business through proactive communication by phone and email as well as collaborate with internal teams to ensure the customers are highly satisfied


* Create and maintain spreadsheets to track inventory, order status, and other customer and production-related data


* Entering orders, cancellations, and changes for multiple customer accounts with accuracy and focus on customer needs/requirements


* Coordinate shipments of products with shipping department


* Coordinate with Quality Assurance to follow-up on customer feedback and identify a root cause to offer solutions to customers


* Manage inventories for effective production review and planning


* Assist with accounts payable/receivable duties as needed


* Utilizing Microsoft Office Suite (Word, Excel, Teams, etc.) on a daily basis

Who You Are (Basic Qualifications)


* 2+ years of customer service or account management experience


* Experience working with cross-functional teams and vendors

What Will Put You Ahead


* Corrugated industry experience


* Experience using Kiwi, Kiwi FFF, and/or PCS

At Koch companies, we are entrepreneurs.

This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.

Any compensation range provided for a role is an estimate determined by available market data.

The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.

We are Military Ready and Second Chance employers.

Learn more about our hiring philosophy here .

Who We Are

As a Koch company and a leading manufacturer of bath tissue, paper towels, paper-based packaging, cellulose, s...