Customer Service Representative

Lynden Transport is looking for a Customer Service Representative who possesses a genuine desire to serve our Customers by processing and providing information through a multitude of avenues including, but not limited to, the essential functions of the job listed below.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.

Other duties may be assigned.

 


* Carries out all duties with a strong commitment to excellent customer service


* Processes Bills of Lading for receiving, reviews Bill for complete information, assigns codes and instructions as required.

Enters alpha and numeric receiving data from source documents into computer.

Confers with customers and others to improve and/or expand services.


* Prepares and inputs data to create freight bills.

Such data includes calculations of totals, net amounts, and discounts, manually using company tariffs and using in house computer program when applicable.


* Quotes rates and documents cargo bookings.


* Enters documents into scanning (Imaging) system.


* Rates Bills of Lading using company’s computer program.


* Maintains details of business transactions or other records as required.

Counts, weighs, measures, and records number of units or other data regarding freight moved or handled.


* Answers variety of customer information requests by phone, e-mail, and fax or in person regarding rates, routing, packing procedures and interline transportation procedures.


* Provides administration customer service support for multitude of departments within company.


* Performs audit to ensure accuracy of customer billing.


* Dependable and consistent attendance is required. 

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

EDUCATION and/or EXPERIENCE

Associate's degree (A.

A.) or equivalent from two-year college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience.

OTHER SKILLS AND ABILITIES


* Ability to read and interpret documents such as safety rules, procedure manuals, or governmental regulations.


* Ability to write routine reports and correspondence.


* Ability to effectively present information and respond to questions from company personnel, customers, and the general public.


* Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.


* Ability to apply commonsense understanding to carry out detailed but uninvolved written or oral instructions.


* Ability to deal with problems involving a few concrete variables in standardized situations.


* PC Skills Requir...