Resident Experience Coordinator - Versailles

At Equity Residential, we're dedicated to creating thriving communities, and we invite you to be part of our team.

Embracing values like Diversity, Sustainability, and Total Wellbeing, we foster a workplace culture of authenticity and collaboration.

How We Deliver a Winning Performance:  


* Question Authority 


* Walk the Talk


* Share Knowledge


* Listen, not just Hear


* See the Glass Half Full


* Take Educated Risks


* Enjoy the Ride


* Share the Spotlight


* Do the Right Thing


* Test Your Limits 

We Care About Your Total Wellbeing:


* Physical Wellbeing: Medical, dental, and vision care 


* Social Wellbeing: 9 paid holidays, annual vacation time, paid sick leave, new parent benefits


* Financial Wellbeing: 401(k) Retirement Savings Plan, Rent Discounts, Competitive Compensation


* Community Wellbeing: Paid Community Service Hours


* Career Wellbeing: Leadership Development


* Learn more about our Total Wellbeing program here.

What You’ll Be Doing:

As a Resident Experience Coordinator, you will spend most of your time delivering exceptional customer service, fostering resident loyalty through outstanding move-in experiences, adeptly handling and escalating resident issues, and ensuring an overall remarkable living experience throughout their residency.


* Addressing resident inquiries promptly, ensuring satisfaction and loyalty


* Guiding new residents through the move-in preparation experience for a smooth transition


* Conducting follow-up within a week of move-in to address concerns


* Managing move out inspections and coordinating resident events


* Maintaining high resident visibility, overseeing amenity areas, and collecting fees for rentals


* Proactively suggesting improvements to enhance community operations

What You’ll Need To Thrive:


* High School diploma or equivalent


* Valid Driver's License required if employee will operate a motorized vehicle (e.g., car, golf  cart) in their role.

This varies by location. 


* Computer literacy and effective communication skills


* Availability to work a flexible schedule, including weekends


* Office team employees, with limited exceptions, are required to use their own Smartphone to  perform certain aspects of their job

Bonus Qualifications:


* Customer service experience

Salary: $23.81 - $29.10 / Hour      

The successful candidate's starting pay will be determined based on job-related skills, experience, and qualifications.