Coordinator Patient Access
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Time Type:
Part time
Department:
Registration
All Locations:
East Boston
Description:
As a customer service expert, you are a liaison for all patients seeking services at EBNHC.
As a member of the Patient Access Team, you will be expected to interact in a professional, friendly and welcoming manner while capturing accurate information in order to provide a superior customer experience.
The Patient Access Coordinator will be expected to book, cancel, reschedule, and check out appointments and answer phones according to the Registration department guidelines.
Schedule: Monday - Thursday, 11:00 am - 3:00 pm, including Holidays.
Bilingual required: English/Spanish
Essential Duties and Responsibilities:
* Check-out appointments and create follow up visits or recalls.
* Book, cancel and/or reschedule appointments as needed for patients walking in.
* Answer Phones.
* Document clear and concise telephone encounters or RX refill request and route appropriately.
* Navigate and document in the Electronic Medical Record (Epic), to access relevant and appropriate information.
Qualifications and Requirements:
* HS Diploma/GED.
* Minimum of 1 year customer service and/or administrative experience.
* Excellent written and verbal communication, judgement and problem solving skills.
* Bilingual fluency Spanish/English required.
* Knowledge of medical terminology and experience working with electronic medical record technology a plus.
- Rate: Not Specified
- Location: East Boston, US-MA
- Type: Permanent
- Industry: Secreterial
- Recruiter: East Boston Neighborhood Health Center Corporation
- Contact: Not Specified
- Email: to view click here
- Reference: R0005628
- Posted: 2024-04-09 08:05:57 -
- View all Jobs from East Boston Neighborhood Health Center Corporation
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