Customer Alliance Program (CAP/VMI) Coordinator

McNaughton-McKay Electric Company

Customer Alliance Program(CAP) Coordinator

The CAP Coordinator provides on-site support of customer’s inventory at various account locations and proactively pursues new business in partnership with the Account Manager.

 

Key Responsibilities include:


* Responsible for all vendor managed inventory(VMI) related business & operational issues:
+ Drives to customer sites; delivers and stocks order per account specifications.  Plans route and independently schedules workflow.

Keeps on-site bins clean and uncluttered.
+ Completes physical inventory for predetermined items at VMI site; creates a replenishment order to restock bins and maintain set inventory levels.  Monitors inventory usage in order to make suggestions for changing reorder points.
+ Maintains scanner and keeps files related to VMI accounts up to date.
+ Maintains record of activities pertaining to VMI including an up-to-date Customer contact list
+ Verifies the order writing and pulling process with the Operations team.
+ Communicates through various channels (in person, written, email, fax, telephone) when placing orders with the customer and internal departments (sales, customer account specialist, warehouse, returns, etc.)
+ Maintains the VMI/CAP Database for each assigned account.


* Maintains constant communication with Account Managers, (status of the account, projects, problems) and participates in sales calls.


* Responsible for consignment agreement compliance, (quarterly cycle counts, semi-annual physical inventory and review of items to be purchased or returned).


* Oversees and executes in the initial reorganization project with:
+ The physical movement of inventory
+ Shelf set-up
+ Data collection
+ Part number cross reference research
+ The labeling of bins and shelves


* Pursues new business opportunities through sales initiatives within the VMI group and by monitoring items supplied by competitors and determining the ability to convert items to Mc-Mc products. 


* Maintains delivery vehicle and coordinates necessary repairs and maintenance.


* Frequently lifts, carries or otherwise moves and positions product weighing up to 40 pounds unassisted when stocking, loading or unloading products.  Typically bends, stoops and/or crouches on a regular basis from various heights to stock or deliver product to a customer.


* Assists in all other areas of VMI operations as needed.


* Respects various safety standards at all customer facilities


* Operates forklift:  proper training and certification required.  May also use material handling equipment (including pallet jack, dollies, handcart and conveyor). 


* Assists in creating, implementing and revising work procedures and instructions.

 

Required Knowledge/Skills/Abilities include:


* High school diploma requir...