Application Development Senior Advisor - Evernorth Health Services - Hybrid

Help us support our future.

Get ready for a job that encourages you to think strategically yet stay connected with your teams.

Do you have development and coder experience? If so, prepare to innovate, create, and inspire.

The Application Development Senior Advisor provides counsel and advice to top management on significant Application Development matters, often requiring coordination between organizations.

Responsibilities:


* Works with Internal and External customers via the telephone and e-mail to resolve any issues with Cigna.com products and services.


* Maintains a high customer focus in all interactions with internal and external customers.


* Provides timely diagnoses of customers' technical issues and creative solutions and alternatives that meet business needs.


* Escalates unresolved issues and service requests to the appropriate technical support group identified in Customer Support Center scripting.


* Maintains documentation on incoming calls via ticket tracking system including steps and actions taken to resolve customer issues.


* Identifies opportunities for Process Improvement and a Guaranteed Customer Service follow-up.


* Shares new information with the team and CSC service providers.


* Responds to incoming status calls giving the customer an updated status on their ticket and escalating issue to support when information is not available.


* The Service Level Agreement defined for the ticket priority will be followed when escalating the ticket to support for an updated status.

Qualifications:


* High School diploma; Bachelor's degree preferred.


* 5+ years experience in the Information Technology field with either in-depth knowledge of one or more specific area of technology (i.e.

Client Server, Mainframe, Telecommunications, Data Center Operations, Java, SQL, etc.) or a broad knowledge of multiple technologies and platforms.


* Ability to develop knowledge of Cigna technical environment, including customer applications.


* Ability to develop knowledge of all Cigna.com products.


* Aptitude for an interest in learning new technologies.


* Clear and concise oral and written communication skills.


* Understands customer's issue and demonstrates real concern.


* Establishes credibility quickly by following- up and taking the initiative.


* Responds quickly to customer's needs.


* Probes and uncovers customer's underlying issues.


* Defines issues/service requests quickly and resolves or correctly escalates in a timely manner.


* Actively shares knowledge and offers assistance to teammates.


* Identifies and takes initiative to implement improvement opportunities.


* Possesses an insatiable appetite for learning and continuously pursues new learnings that add value to the team's knowledge base.

Technical Qualifications


* Agile Methodology


* Microsoft Visual Studio 2008 & above


* ASP.Net


* C#.NET


* jQuery
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