Case Review Specialist

TITLE: Case Review Specialist

LOCATION: Arizona, Florida, and Texas

TRAVEL: Required, potentially extensive at times, based on project need(s)

About Us

The Providencia Group is led by a purpose: to address global challenges and make an impact that matters through delivering transformative solutions.

This purpose defines who we are and extends to relationships with our clients, our people, and our communities.

We combine purpose, innovation, and experience to deliver impactful results.

About The Team

We are problem solvers working with leading agencies and organizations to help them address many of today’s most complex challenges.

Our world-class team of technologists, program managers, and subject matter experts is uniquely qualified to address ever-evolving, large-scale challenges.

In an imperfect world, The Providencia Group puts capability and purpose into action.

What you’ll be part of – TPG Culture

At TPG, we expect incredible tangible results.

TPG professionals play a unique role in delivering these results.

We reach across disciplines and borders to serve our global organization.

We provide a roadmap for focusing on people, our work, and continuous improvement.

We see people as people, take care of each other, commit to the mission, move quickly and bravely, get better every day, and seek truth.

We are the backbone of TPG.

About the Role

The Case Review Specialist (CRS) will be responsible for submitting cases for release approval from our government client.

CRS must have knowledge of case management and specifically within the Office of Refugee Resettlement (ORR) field.

What You’ll Do


* Review case summaries and release requests submitted by Unification Specialists (US) to ensure they are in alignment with policy and procedures for a safe and efficient reunification


* Responsible for sending back any incomplete or incorrect cases for Unification Specialist to revise and resubmit.


* Identify any trends in reason or staff in cases being sent back to the Case Review Manager


* Submit release request for their assigned cases


* Regularly reviews and updates the company case management tracking system and government case management tracking system


* Ensure US staff is following proper procedures and ORR policy at all times.


* Report any issues with their assigned cases to the Lead Case Review Specialist as well as the Lead Unification Manager.


* Identifies violations of company’s and client’s policies and ensures small corrections are made by the appropriate Unification Specialist and more complex issues are raised to the Lead Case Review Specialist and Lead Unification Manager to be addressed and/or corrected.


* Duties are performed via a government approved computer system.

Employees are required to possess strong computer skills in MS Word and Excel.


* Perform related duties as assigned, within your scope of practice.

What we’re looking for

Key Skills:


* Bach...