Admin 1 - Enroll/Elig

Description & Requirements

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

For more information, visit https://www.maximus.com .

Essential Duties and Responsibilities:

- Uphold comprehensive knowledge of Enrollment and Eligibility processes and policies.

- Stay updated on project, corporate policies, and procedures outlined in the employee manual and other relevant desk procedures.

- Investigate case identities from account records and appropriately link documents to corresponding records.

- Ensure accuracy in entering information from scanned images and promptly rectify any inaccuracies.

- Conduct precise and timely data entry for all relevant information.

- Determine effective paths for resolving document-related issues, escalating to the Research team when necessary.

- Identify and escalate risks to management, redirecting technical issues to the appropriate channels.

- Utilize various computer programs to research consumer information.

- Create and dispatch follow-up communications to consumers regarding missing or incomplete information.

- Maintain meticulous and timely case notes detailing all consumer interactions and documented activities.

- Collaborate with consumers regularly to sustain program services and eligibility.

Minimum Requirements

Minimum Requirements:

- High school diploma or GED required and 0-2 years of relevant professional experience required, or equivalent combination of education and experience.

EEO Statement

Active military service members, their spouses, and veteran candidates often embody the core competencies Maximus deems essential, and bring a resiliency and dependability that greatly enhances our workforce.

We recognize your unique skills and experiences, and want to provide you with a career path that allows you to continue making a difference for our country.

We're proud of our connections to organizations dedicated to serving veterans and their families.

If you are transitioning from military to civilian life, have prior service, are a retired veteran or a member of the National Guard or Reserves, or a spouse of an active military service member, we have challenging and rewarding career opportunities available for you.

A committed and diverse workforce is our most important resource.

Maximus is an Affirmative Action/Equal Opportunity Employer.

Maximus provides equal employ...