Overnight Resort Manager - Regent Santa Monica Beach Opening 2024

About Us:

Regent Santa Monica Beach—an IHG Hotels & Resorts (IHG) property—lands in Santa Monica in 2024 as the first destination in the Americas.

The resort will set a new standard for modern upper luxury. 

Located steps from the famed Santa Monica Pier, the resort will celebrate the beauty of unexpected harmony through contrasts, delivering inspired stays through a blend of serenity and a touch of decadence.

The resort will feature sumptuous rooms and suites, along with a stunning beachfront pool deck, a destination spa, and a wellness center.

Additionally, Regent Santa Monica Beach will welcome guests for unforgettable epicurean experiences, including a restaurant concept created in collaboration with an acclaimed celebrity chef as well as a high-end artisanal marketplace.

Job Summary:

As the Overnight Resort Manager, you will play a pivotal role in overseeing the resort’s operations, ensuring the continuation of the exceptional service our guests expect.

Your responsibilities will include leading the overnight team and managing guest services.

A little bit about your day:

Reporting to the Director of Guest Experience, every day is different, but you will mostly:


* Promote Regent’s service philosophy and style through our people attributes. 


* Manage and supervise all overnight operations of the resort, including front office, security, housekeeping, engineering, kitchen, and in-room dining. 


* Ensure that all guests receive personalized, attentive service that exceeds expectations.


* Lead and supervise all resort disciplines during overnight hours, ensuring seamless and efficient operation. 


* Conduct nightly shift briefings with all colleagues on the overnight shift.


* Act as the primary point of contact for any guest-related matters, resolving them quickly and discreetly with the utmost care and professionalism. 


* Conduct regular patrols of the property to ensure safety and security.


* Oversee maintenance and cleanliness standards throughout the resort, with attention to detail.


* Conduct regular inspections with the overnight cleaners to uphold property cleanliness standards.


* Communicate effectively with the daytime leadership team to ensure continuity of operations and seamless transitions between shifts.


* Complete the Overnight Manager’s checklist.


* Welcome guests with sophistication, ensuring a seamless and memorable arrival experience.


* Oversee and assist with the arrival and departure experience, focusing on attention to detail and guest satisfaction.


* Ensure personalized and anticipatory service for all guests.

Attentively carry out guest preferences by following internal communication methods.


* Enter all guest requests and preferences in the KYC system and follow up accordingly.


* Ensure completion of all guest requests promptly and follow up with necessary departments.


* Respond to all guest text messages, emails (in...