Rev Cycle Contact Center Mgr (REMOTE)

* Contact center experience preferred


* Healthcare admission background a must have

PURPOSE AND SCOPE:

The Manager, Revenue Cycle provides direction and oversight of all ongoing revenue cycle activities within the assigned function(s) to ensure the timely and accurate collection of accounts receivable balances.  The incumbent develops and implements policies and procedures to ensure operations are in compliance with all applicable local, state, federal and regulatory requirements within the assigned function(s).

 

PRINCIPAL DUTIES AND RESPONSIBILITIES:


* Manage the tactical execution of short- and long-term objectives through the coordination of activities with a direct responsibility for results, including costs, methods, and staffing.


* Oversee the ongoing accounts receivable activities within the assigned function(s) to effectively maintain positive cash flow and maximize reimbursement while minimizing bad debt in compliance with company policies and procedures, applicable state, federal and regulatory requirements.


* Review policies and procedures with a focus on continuous improvement efforts; developing and implementing policies and procedures to maximize the efficacy and efficiency of operations within the assigned function(s).


* Facilitate closes processes within the assigned function(s) on a routine basis; ensuring data accuracy and integrity in compliance with company reporting requirements.


* May drive electronic data interchange (EDI) initiatives to ensure the utilization of all available billing options.


* May monitor accounts receivable performance and trends; addressing any issues that may have a negative impact on the efficacy and efficiency of operations of the assigned function(s).


* May prepare required reports for management review on a routine or ad hoc basis.


* Serve as a subject matter expert (SME) by maintaining current knowledge of local, state and federal regulations in compliance with Medicaid and Medicare requirements as they affect the assigned function(s).


* Establish and maintain strong working relationships with cross-divisional teams, management, vendors and/or consultants to ensure the effective resolution of any issue within the assigned function(s).


* Provide leadership, coaching and development plans for all direct reports to maintain an engaged and productive workforce; partnering with Human Resources on employee matters.


* Provide technical guidance.


* Assist with various projects as assigned.


* Other duties as assigned. 

Additional responsibilities may include focus on one or more departments or locations.  See applicable addendum for department or location specific functions.

PHYSICAL DEMANDS AND WORKING CONDITIONS:


* The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations...