Implementation Specialist

Reporting to the Director of Implementation Services the successful individual will work closely with customers to collect business requirements, configure the software and deliver training for our CityView product.

What will be your impact?


* Define and document customer’s business requirements; interpret and apply the information within the scope of the project.


* Configure the software with workflow and business rules to allow customers to conduct and streamline their business processes.


* Work with Data Conversion Specialists to achieve a smooth transition of legacy data.


* Train end-users in how to use the software in both remote and classroom-led sessions.


* Be an expert on the functionality and capabilities of the software, while making enhancement requests to our product development team.


* Provide outstanding customer service and resolve client issues throughout the implementation process.


* Work with cross-functional team members including Project Managers, Data Conversion Specialists, Quality Assurance, Technical Support Analysts and other Business Analysts.

What we are looking for?


* 3+ years of technical experience and software training experience is preferred.


* Post-secondary education in a technology-related discipline or equivalent work experience.


* Outstanding oral and written skills, as well as telephone manner.


* Ability to travel up to 30-40% throughout North America, with some weekend travel, once travel restrictions are lifted.

What would make you stand out? 


* Experience with local government


* An understanding of database (installed and web-based) applications.


* Experience with MS SQL Reporting Services (or equivalent)

What we offer?


* Compensation will consist of base salary (between $50,000-$65,000/year based on experience), group performance incentive, and annual bonus


* RRSP matching program and employee stock options


* Health Insurance from day 1 (medical, dental, vision, life, short and long-term disability, AD&D)


* 3 weeks’ vacation