Customer Service Specialist

The Order Fulfillment Specialist is responsible for maintaining customer satisfaction through efficient, timely and accurate sales order fulfillment.

The Order Fulfillment Specialist coordinates with cross functional departments to stay abreast of customer expectations, production schedule adherence and product release dates in order to facilitate timely and accurate shipments of orders.

 Essential Duties and Responsibilities:


* Send Order Acknowledgements to Customers with Batched Quantities


* Enter all Customer Sales Orders from Customer 


* Maintains accuracy of Sales Order dates, quantities, prices and charges.


* Maintains accuracy of Finished Goods Inventory for Customer Owned Inventory.


* Provides customer documents in a timely manner.


* Works with external warehouse, transportation department and 3PLs to coordinate customer shipments.


* Leads inventory management for finished products.


* Executes Credits and Rebills as required.


* Generates Miscellaneous Invoices as required.


* Acts as point person to facilitate problem resolution for sales orders.


* Promptly responds to customer inquiries and requests.


* Coordinate and process customer returns when necessary.


* Generate proforma invoices for pre-pay customers.

 Position Requirements:


* Previous customer service and purchasing related experience in a manufacturing environment.


* Exceptional interpersonal, communication, and organizational skills.


* Strong working knowledge of computer software applications.


* Ability to multi-task.


* Meticulous attention to detail in a fast-paced environment. 


* Experience with an ERP system including sales order processing, inventory management, purchasing, etc.


* Strong Microsoft Excel skills.


* Experience in transportation, shipping, logistics. 

At Milk Specialties Global, our focus is to create high-quality ingredients designed to optimize health and nutrition.

We are passionate and dedicated people.

Each day, we collectively explore new, innovative ways to enhance product performance and value through our broad human and animal nutrition portfolios. We offer a comprehensive benefits package which includes medical, dental, vision and life insurance as well as a healthy 401(k) company match program.

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