(Remote) GIS Support Analyst

DataVoice, a leader in utility industry solutions, seeks a Remote GIS Support Analyst to join our dedicated team.

The successful candidate will investigate, manage, track and close client support issues, specifically related to the mapping and database functions of the DataVoice applications.

This remote role welcomes candidates anywhere in Canada and the US.

A valid driver's license and passport for travel is required for this role to travel within the USA.

This role will be working in the CST timezone.

What your impact will be:


* Operate as a frontline, primary support liaison between DataVoice and our client’s GIS technicians and dispatchers by effectively responding to inquiries of both a product and technical nature received by telephone or electronically submitted tickets


* Assess a variety of situations, reviewing software configuration, set-up and software code and identify the correct resolution or escalate according to departmental guidelines


* Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals & objectives


* Work closely with other team members as part of a cohesive group in exchanging knowledge through peer to peer interaction driving future product requirements


* Maximize and maintain current knowledge and awareness of GIS applications and related technologies


* Interpret requirements and recommend solutions that best address clients' needs


* Other duties as assigned by management

What we are looking for:


* Bachelors degree in a GIS, computer science, computer engineering or other related field


* Knowledge and working Experience with ESRI, PostGIS and Postgresql


* Experience with Linux OS and basic scripting


* Creative problem-solving skills


* Excellent interpersonal, written, and oral communication skills


* Strong work ethic and self-starter, able to work independently and as a team player


* Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment


* Desire to work collaboratively in cross-functional teams


* Ability to learn and navigate new software quickly


* Experience in the utility industry is a plus


* A valid driver's license and ability to travel as needed


* Occasional travel for In-Office events

What we can offer:


* 3 weeks' vacation and 5 personal days


* Comprehensive Medical, Dental, and Vision benefits starting from your first day of employment


* Employee stock ownership and RRSP/401k matching programs


* Lifestyle rewards


* Remote work and more!

About us:

At DataVoice International, we tackle utilities' challenges head-on, from disruptive weather events to customer inquiries about outage restoration times.

Our cutting-edge solutions ensure seamless communication and efficient outage management, empowering the utilities, our customers...