Business Systems Analyst III

Company

Federal Reserve Bank of Minneapolis

Are you a Business Systems Analyst with a strong foundation in ServiceNow reporting and SLAs that possesses strong technical communication skills?

The Federal Reserve Bank (The Ninth District) of Minneapolis's Technology Division is looking to hire Business Systems Analyst with experience in internal, external technical communication and training, and ServiceNow reporting to join our team.

You will be responsible for providing technology communication and training and ServiceNow metric reporting for the district.

Serve as a central point of contact for all technical training and communication, provide training and communication plan services to local technology rollout efforts.

Develop and publish ServiceNow metric reporting to meet IT and business line needs.

This is not a remote position.

The Bank believes in flexibility to balance the demands of work and life while also recognizing the necessity of connecting and collaborating with our colleagues in person.

Onsite work is an essential function of this position, and you are expected to be in the office 2 days per week for meetings and team collaboration, unless directed otherwise by your supervisor.

Overview of Responsibilities:


* Represent the Ninth District on the Federal Reserve System District Communication and Training partners work groups.  


* As new technologies are released from National IT, ensuring local staff are aware of training options and hosting ad hoc sessions for niche training opportunities. 


* Identify and solicit technical communication opportunities and needs and bring them forward to the appropriate channel for distribution.

This could involve coordinating with other teams within IT, the Bank’s Communication team, the Technology Division Shared Services team and/or the System Communication team. 


* Identify training needs and coordinate with NIT Plan team and local technology teams to ensure employees are aware of training opportunities “just in time” as new technologies or upgrades are made available. 


* Establish baseline ServiceNow metric reporting for all IT Operation areas leveraging ServiceNow to broaden understanding of SLA compliance and team performance. 


* Actively participate in the ServiceNow practitioner group. 


* Establish and maintain End Point Services metrics dashboards. 

Qualifications:  



* Bachelor's degree AND six (6) years of analytic experience in a business systems application and/or information technology environment.

OR  


* Associate degree AND eight (8) years of analytic experience in in a business systems application and/or information technology environment.

OR 


* Master’s degree AND four (4) years of experience in a business systems application and/or information technology environment. 


* Experience designing, implementing, and maintaining software applications and/or database management programs preferred. 

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