Account Manager

Position Summary:

The Account Manager, Digital Accounts is responsible for ensuring excellent service delivery of our Retail Cloud solutions to their assigned clients.

Typical duties include working directly with media or retail client(s) to support their existing digital programs, as well as implementing newly sold opportunities.

The Account Manager will regularly collaborate with internal teams and clients to keep abreast of concerns or issues and work as a problem solver.

As needed, they will consult with sales and technology teams on service delivery needs and process improvements.

Primary Accountabilities:

Project Management (50%)


* Build and execute an operational plan to deliver outstanding client experience while creating capacity for business growth, development, continuous improvement and meeting client contract SLA requirements. 


* Respond to client's requests and inquiries in a timely manner and develop proactive communications to establish a strong collaborative relationship; proactiveness and responsiveness are essential to this role.


* Drive the successful implementation and execution of varied programs, campaigns, and projects; maintain program integrity upon launch; attention to detail is essential to this role.


* Track statuses of current programs meeting timelines for each at various stages of development; plan for future programs to ensure timelines can and will be met; organization is essential to this role.


* Collaborate with cross functional teams internally and externally to ensure excellent execution and customer experiences; work with teams to continuously optimize processes and customer experiences.

Strategic Development (30%)


* Develop overall knowledge of client’s business including in-depth knowledge of merchandising plans, digital engagement, and digital rewards.


* Stay updated on existing services, latest developments in the business, and the digital landscape, and how those impact delivery and how new ideas could increase client/customer satisfaction.


* Support development of recommendations and facilitate execution of promotional programs that align with overall client KPIs and/or individual campaign goals; must be able to articulate and defend strategies


* Coordinate compelling client-ready assets to motivate and inspire stakeholders, focusing on the clear and concise communication recommendations


* Establish and develop trusted, long term relationships with assigned client(s), along with internal teams, garnering support and getting appropriate buy-in throughout cross-functional teams when needed


* Develop holistic view of clients’ business including in-depth knowledge of marketing plans, objectives, strategies, and challenges


* Work with multiple departments at Inmar and clients (e.g., Sales, Client Services/Operations, IT, Promotion Analytics, Marketing, Reporting, Agencies, etc.) to execute campaigns, understand trends of the business, ...