Site Reliability Analyst

Company

Federal Reserve Bank of St.

Louis

Working closely with a dedicated team comprised of operational support, developers, testers, business analysts, product owners, and scrum masters to prioritize, refine, and deliver quality solutions for Treasury Forecasting and Cash Reporting business lines.

Analyst will support both Treasury’s Office of Fiscal Projections (OFP) and Fiscal Service’s Cash Reporting Branch (CRB).

OFP is responsible for producing forecasts of U.S.

Government cash flows and the amount of Federal debt outstanding.

CRB is responsible for collecting receipt and expenditure data from federal agencies and producing the Daily Treasury Statement (DTS), which summarizes the daily cash and debt operations of the Treasury.

The role will provide application support for Cloud technology solutions, including application monitoring, application tuning, troubleshooting, resolution of complex technical issues, and development of standard maintenance procedures.

Responsibilities



* Monitor infrastructure health, system data interfaces, data ingestion processes using observability software (e.g.

Grafana and OpenSearch)


* Review application, infrastructure and user logs when incidents occur and to satisfy security compliance activities


* Respond to system observability alerts and user feedback by providing first level help for business operations to ensure application availability in all environments


* Collaborate with application development and infrastructure support teams to resolve application issues, execute release builds, support testing and coordinate disaster recovery activities


* Troubleshoot complex system issues and prepare customer communications to include ongoing status updates, business impact and root cause analyses to comply with service level agreements (SLA)


* Manage requests, incidents, and change activities (scheduling, approvals, customer communications, changes tickets, documentation, etc.)


* Ensure application maintains operational processes to support security, audit, and business continuity compliance


* Work directly with federal agencies, financial institutions, and vendors to resolve complex application and interface issues


* Participate in on-call rotation (24x7) shared amongst operational support team members

Qualifications


* B.A., B.S.

or other baccalaureate/undergraduate degree with a major or specialized courses in: Computer Science, Information Systems or related fields of study 


* At least 3 years’ experience


* Strong communication skills; verbal and written with the ability to articulate clear and concise instructions and resolutions


* Excellent problem solving, organizational, and analytical skills


* AWS certification or commensurate work experience preferred


* In-depth knowledge and ability to execute and write ad-hoc database scripts


* Strong technical skills with the ability to coordinate, manage, and ensure t...