Trainer OFR

Title: Trainer OFR

Location: GSC BOG

As an Expert with Business Support Service Line at DHL Global Forwarding Freight (DGFF) Global Service Center (GSC), you will be responsible for driving and delivering Trainings for Ocean products.

You will be responsible for supporting our Country Training teams in terms of addressing to all training, administrative tasks within the timelines and quality parameters in line with overall business objectives and needs, and DHL group guidelines.

Key Responsibilities:



* Understand customer and key stakeholder’s interests and concerns.

Advise station operators, external customers, and other key stakeholders on TMS (Transport Management System)


* Act as a key contact with customers who have technical and administrative issues or clarifications with regards to TMS


* Maintain, drive, supervise and implement robust standards, systems, and processes in terms of training delivery and administration support


* Convince other subject matter experts in training to accept new concepts, practices, and approaches


* Chase owners or actions, escalates when required, ability to push-back in a documented way


* Manages changes in matrix organization


* Report issues to Senior Stakeholders


* Collaborate / communicate with ITS, L&D, Operations and Hiring Teams


* May cooperate with and coordinate 3rd parties e.g.

external service providers


* Build strong, trusting cross-functional relationships with DPDHL Managers


* Ensure all new hires meet/achieve the requirements necessary to gain access to all required systems, etc., including opening I.T.

tickets where applicable.


* Deliver CW1 End-User training on-site to meet the CW1 Production access requirements.


* Deliver US OFR E2E training to new hires, to include but not limited to:


* CW1 Search Grid training


* Select additional trainings specific to US OFR process/requirements.


* Deliver Continuous Learner training/support, where necessary, to the team in BOG.


* Follow and achieve compliance through process/policy changes and by incorporating learning objectives, activities and assessment into all training facilitations.


* Gather data and information from training feedback and support testing of new techniques, tools, and processes to increase effectiveness.


* Understand and analyze process/policy changes and incorporate learning objectives, activities and assessment into all training facilitations.


* Close collaboration with the US training & operations team, including, but not limited to: team meetings, performance calls

 

Skills / Requirements:



* Students/professionals in industrial engineering, international business, or related fields.


* Graduate (Bachelor’s degree from a recognized University in any discipline)


* Minimum 3 years of experience in managing/handling US Ocean products


* Possess CargoWise Certified Operator, CargoWise Certified Professio...