Operations Specialist - Infrastructure Operations

Shape Your World

At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress.

The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper, world-shaper.

As a leader within Alcoa, you can help us fulfill our purpose and realize our vision to reinvent the aluminum industry.

Be part of the team that is helping shape a better workplace with a better work-life balance and the equal opportunities that help everyone thrive.

You have the power to shape things to make them better.

About the Role:

Alcoa is looking for a qualified Change and Configuration Management resource to support enterprise infrastructure operations.

This role administers the change process for all changes to enterprise infrastructure using the ServiceNow tool and ensures overall quality of the change management processes.

This person will continually monitor, evaluate, and make recommendations for improvement to the change process by enabling automation and process improvements.


* Maintain and implement additional improvement to the current change management process in alignment with organization goals.


* Participate in the change management advisory committee to represent Enterprise Infrastructure team to adapt new changes to the process and tool in collaboration with other teams.


* Facilitate and conduct daily, weekly change advisory board (CAB) meetings for infrastructure changes.


* Utilize ServiceNow to automate and improve change management process, provide support to test the tool working with the platform team.


* Improve existing processes to turnover or decommission IT infrastructure to be more self-service.


* Perform impact analysis for the critical changes using CMDB data to reduce impact to the users due to changes.



* Implement risk assessments to evaluate the impact that the change would have on all associated systems.


* Conduct weekly change management meeting to review major changes and address any risk to avoid impact to production.


* Ensure a change plan outlines the course that the change will take, the resources that are needed to complete the change, and best window of implementation.


* Conduct weekly production turnover meetings between engineering and operation teams to review all the new environments going to production.


* Oversee configuration management database to ensure quality of the CMDB, regular review & audit of the CMDB dashboard and address gaps.


* Identify opportunity to improve the processes to maintain CMDB data, introduce automation to eliminate manual maintenance.

What you can bring to this role:


* Bachelor’s degree in a technical or business discipline such as Engineering, Computer Science, Mathematics, Economics, Business Administration, etc.


* 7 - 10 years of relevant work experience with change and configuration management for infrastructure or data center environments


* Demonstrate a solid understandin...