Community Engagement Officer

Description & Requirements

Be part of something great

Maximus is a global organisation that specialises in providing health and employment services to millions of people every year.

Here in the UK we employ around 5,000 people across the country to deliver services that have a profound impact on people's lives.

From assessments and health services to employability programmes and specialist support, we do work that matters with people who care.

The Refugee Employability Programme is a newly established service to support refugees arriving in England to access the tools they need to become fully independent and provide for themselves and their families.

We are looking for a Community Engagement Officer to generate referrals to this exciting new programme, forging local community-based engagement.

This role will share the benefits of the programme, the expected support that customers will receive along the journey to integration and employment.

The Community Engagement Officer will support, where needed, to help customers to apply to the programme and act at a local level to ensure understanding and awareness.

The programme is designed to allow customers of the service to self refer and therefore, this role is a vital link in the process of offering refugees the support they need.



* Engagement: Work within the Refugee community locations or central hubs to generate referrals to the Programme.

Share the benefits of the Refugee Employability Programme, the expected support that is available and the journey through integration to Employment.


* Host awareness and engagement sessions across the region, regularly revisiting the communities that we will serve.


* Internal Stakeholders: Generate strong links within your regional team, ensuring you are up to date with technological and process improvements in order that you can share this with future customers.

Ensure you understand the end-to-end process and modify your approach based on feedback from within the Internal stakeholder group.


* Policies and Procedures: Comply with all maximus policies and procedures, demonstrating a clear understanding of the company values.

As a representative of Maximus in a customer facing delivery team, ensure you display these values in your day to day role.


* English Language Training: Work closely with the Training team to share intelligence on new demographics and their training needs.

Have a clear understanding on the training on offer to support customers who may have questions over the service.


* Community Partnership Network: Understand and collaborate with the CPN network of partner organisations who can provide complementary support to our participants that support improved independence.

Provide information, signposting to these organisations to benefit customers joining the programme.


* Safeguarding: Be aware of challenges faced by the customers we are supporting in respect to Safeguarding as well as integration concer...