Customer Operations Support Specialist

As the #1 advisor for developing and empowering people to deliver the highest quality care, HealthStream's brands include best-in-class apps, software, and specialized solutions.

Over the last 30+ years, our Company has remained committed to solving big problems and growing into new product lines.

We are constantly innovating and finding new ways to positively impact healthcare organizations.

What does our values-based culture offer you?


* A collaborative work environment


* A mission-oriented mindset


* Work-from-home flexibility


* A chance to grow your career

All our HealthStreamers share a common vision: to improve the quality of healthcare by developing the people who deliver care.

For over 30 years, we have remained committed to providing effective solutions through innovation and constant growth.

Today, we offer a unified suite of products to streamline scheduling, credentialing, training and learning management, workforce development, and other key areas in the healthcare industry.

We provide recurring value and, as a HealthStreamer, you will be at the forefront of healthcare technology innovation!

We offer work-from-home flexibility as part of our hybrid workplace policy.

Our three Resource Centers (located in Nashville, TN; Boulder, CO; and San Diego, CA) are available for scheduled in-person events or assigned workspaces for those who want to work in the office.

Remote team members also have access to flexible space scheduling for occasional use.

We encourage collaboration and commit to growth for our entire team.

Our thriving culture allows our team members to continuously solve big problems, and we value these contributions.

If you want to work for a company committed to its values and vision, HealthStream is the place for you!

We make sure patients receive competent care from qualified people.

As a HealthStream team member, you would help this vision come to life.

We pride ourselves on being a community where you can both build your career and take time away to fulfill your life goals and commitments.

Your Role As a HealthStreamer

Position Summary

The Customer Operations Specialist owns and manages to resolution complex cases escalated from Customer Service and other channels, collaborating as needed with HealthStream cross functional teams and vendor partners.

Advocates for the customer to find timely resolution to issues, enlisting the assistance of other teams or management as needed.

Special emphasis on strategic account support, and acting as a liaison with Administrators and key stakeholders of one of these top accounts.

This role requires the ability to use complex data supporting tools and applications, such as those that use structured query language (SQL).

The Customer Operations Specialist serves as a trainer and mentor to others on the team as needed to resolve complex cases.

Essential Duties and Responsibilities

You will be responsible for adhering to all HeathStream security policies, proc...