Representative, Customer Service

LC Industries – Job Description

Base Supply Center Sales Rep

 

I.                JOB DESCRIPTION

Department:    Base Supply Center

Location:         Various

Reports to:      Store Manager

 

II.             STATEMENT OF PURPOSE

Increase sales volume and customer base for LCI Base Supply Centers in assigned territory.  Sell LCI products and services to federal customers and eligible government contractors in assigned territory.

 

III.           RESPONSIBILITY FOR WORK OF OTHERS

None.

 

IV.           BUSINESS COMMUNICATION

Must be capable of clearly presenting business information to customers, co-workers, staff and management using verbal and written methods.

 

V.              SUPERVISION REQUIRED

Intermittent, with weekly goals and monthly performance reviews.

 
1.

EDUCATION REQUIRED

High School Graduate, with two years relevant training.

 


* TRAINING AND SPECIALIZED KNOWLEDGE REQUIRED

Must be skilled in sales fundamentals, interpersonal relationships, problem solving and goal setting.  Must be computer literate and have training in word processing, spreadsheets, and presentation fundamentals.  Some government experience or sales history preferred.

 

VIII.      EXPERIENCE REQUIRED

Five years experience in sales related field.  Preferably within a military or retail environment.

 

IX.           TRAVEL REQUIRED

None

 
1.

SPECIFIC DUTIES AND RESPONSIBILITIES



* Develop new customers, both on base and surrounding area, for LCI Base Supply Centers.


* Expand business of current customer base through sales calls, special programs, legal incentives, and needs fulfillment.


* Identify new opportunities for increased market share.


* Sell LCI products to key government direct buyers.


* Eliminate, through planned sales calls, non-buying customers.


* Solve customer sales and service issues through direct intervention.


* Assist in planning and executing BSC special events such as vendor fairs.


* Participate in vendor fairs and other ‘on base’ promotions.


* Build long term, positive business relationships with key customers.


* Identify and respond to new business opportunities.


* Prioritize sales and call efforts by customer volume and potential.


* Sell e-Commerce sites to federal customers outside the reach of current supply centers.


* Keep accurate account records of customers and non-buy customers.


* Other duties as may be directed by store manager.


* PHYSICAL DEMANDS


* While performing the duties of this job, the employee is in a moderate office environment.

The employee is regularly required to sit; stand; walk and use hands.


*


* WORK ENVIRONMENT


* The noise level in the work environment is usually moderate.

When in the Manufacturing area, hearing protection may be required depending on the department.


*
...