Medicaid Technical Service Delivery Manager (MES/Medicaid Enterprise Systems)

Description & Requirements

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

For more information, visit https://www.maximus.com.

Essential Duties and Responsibilities: - Oversee daily operations including staffing, performance monitoring, quality assurance oversight, training, subcontractor management, auditing, and compliance.

- Ensure project compliance with all applicable requirements of the client?s regulations as well as corporate policies.

- Manage direct reports including developing performance goals and objectives.

- Manage subcontractors that provide services to program.

- Manage audits of operations.

- Collaborate with other managers to ensure effective coordination of activities.

- Develop and implement operational policies and procedures in collaboration with other key stakeholders.

- Establish and maintain effective relationships with clients and other external entities.

- Oversee the development and implementation of innovative methodologies to improve service levels and overall operational efficiency.

- Manage the project's quality assurance and training programs as well as corrective actions to ensure compliance.

- Monitor performance against key indicators established internally or by the clients.

- Develop solutions to issues or complex problems.

Minimum Requirements: - Bachelor's Degree in related field.

- 7-10 years of relevant professional experience required.

- Equivalent combination of education and experience considered in lieu of degree.

Maximus is seeking an experienced Service Delivery Manager to oversee our Medicaid Provider Management System.

This role will be the primary interface to the customer and will be responsible for overseeing the activities of a team of 5+ people.

This role requires "hands on" oversight ensuring excellence in both Service Delivery and Customer Experience.

Roles


* Lead a team of staff developing and maintaining a Medicaid Provider Management System.


* Assign and oversee the daily tasks of technical personnel ensuring the team is actively working toward established milestones.


* Hold regular team meetings to determine progress and address any questions or challenges.


* Delegate tasks, provide clear directions, and inspire collaboration and teamwork with the IT delivery team.


* Act as a key contact with customers who have technical delivery issues...