Sr. Director, CX Market Lead - Civilian

Description & Requirements

Since 1975, Maximus has operated under its founding mission of Helping Government Serve the People, enabling citizens around the globe to successfully engage with their governments at all levels and across a variety of health and human services programs.

Maximus delivers innovative business process management and technology solutions that contribute to improved outcomes for citizens and higher levels of productivity, accuracy, accountability and efficiency of government-sponsored programs.

With more than 30,000 employees worldwide, Maximus is a proud partner to government agencies in the United States, Australia, Canada, Saudi Arabia, Singapore and the United Kingdom.

For more information, visit https://www.maximus.com.

Essential Duties and Responsibilities: - Ensure program operations comply with all applicable requirements of the contract, as well as state and federal regulations.

- Ensure established goals and objectives support the overall project strategies.

- Oversee all project administrative operations including budget, financial controls, and human resources.

- Plan, develop, and schedule priorities for achieving operational and performance goals.

- Review management, productivity, and financial reports and studies to ensure program objectives are met.

- Participate in internal audits, research studies, forecasts, and modeling exercises to support project direction and guidance.

- Manage operational managers, including monitoring performance, providing mentoring, and professional development guidance.

- Capture and maintain resource assignments and utilization across the enterprise to proactively assess and align staffing levels.

- Work with internal leadership to facilitate and define priorities including establishing milestones, realistic schedule and securing resources across all strategic initiatives.

- Ensure comprehensive management of defined initiatives that include monitoring of the budget, schedule, resource availability, and organizational alignment.

- Guide and support RFIs, RFPs and RFQs, response development including writing to management approaches, whitepapers, and concept development.

Minimum Requirements: - Bachelor's degree in related field required.

- 12-15 years of professional experience in a related field required.

The CX Market Lead - Civilian is a key leader within the Maximus Federal Total Experience Solutions and Services Team and reports directly to the VP of Total Experience Solutions and Services.

In this role, you will work in partnership with Maximus Federal Civilian market leaders and teams that support existing Maximus Civilian accounts.

The CX Market Lead -Civilian will support CX strategy development within a well-defined portfolio of current Maximus programs, as well as within targeted markets for expansion within the Federal Civilian market.

The CX Market Lead - Civilian will collaborate with Civilian market leaders and teams to develop strategies to support growth ...