Parts Counter Representative

Holt of California is proud to be part of the elite group of Caterpillar dealers worldwide.

We sell and service a wide-variety of equipment Including Large and Small Construction Tractors, Forklifts, and Prime/Stand-by-Power Generation.

THIS POSITION IS LOCATED IN STOCKTON.

POSITION SUMMARY

Communicate with customers in a positive and timely manner while maintaining accurate and efficient processing of all parts transactions.

QUALIFICATIONS AND REQUIREMENTS

The requirements listed below are representative of the knowledge, skill and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

DUTIES AND RESPONSIBILITIES


* Receives phone calls from customers (internal or external customers).


* Handle parts transactions.


* Update parts information in computer or parts books when needed.


* Research parts information for customer using published materials or through other vendors.


* Pull parts from inventory.


* Keep parts and service shop area clean; i.e., sweep, empty trash as needed.


* Other duties as assigned. 

SKILLS  


* Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.


* Ability to speak effectively on the telephone, to customers and fellow employees.


* Ability to add and subtract two-digit numbers and to multiply and divide with 10’s and 100’s.


* Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. 

EDUCATION AND/OR EXPERIENCE 

High school or GED; and/or three years related experience or equivalent combination of education and experience. 

CERTIFICATES, LICENSES, REGISTRATIONS 

Must have a valid driver license with a clean motor vehicle record report. 

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

Use hands and fingers to handle and feel objects, tools, controls and to reach with hands and arms.  The employee is also regularly required to talk and hear.  The employee is occasionally required to stand, walk, and sit.

The employee must regularly lift and/or move up to 50 pounds, and occasionally lift and/or move more than 100 pounds.  Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Employee will regularly work near moving mechanical parts and occa...