Assistant Parts Manager

The Assistant Parts Manager is responsible for working alongside the Parts Manager in order to run an efficient and profitable Parts Department.

Under the direction of the Parts Manager, the Assistant Parts Manager helps to control costs, build a loyal clientele and maintain good employee relationships.

Job Duties Include:


* Assists with overseeing the Parts Department including Parts Counter, CSM’s, Warehouse Delivery and Shipping.


* Orients and trains new hires.


* May be involved in the new hire process: tours, interviewing of applicants etc.


* Assists in managing inventory levels.


* Under the direction of the Parts Manager, monitors performance of team members and the department and recommends corrective action.


* Work with the Parts Manager to ensure a timely turnaround of parts needed for internal jobs.


* Helps department accomplish objectives through the use of proper purchasing procedures, inventory control, staff utilization, pricing, merchandising, displaying and advertising.


* Assists and/or conducts department meetings.


* Handles and resolves more complex customer issues and complaints as they are escalated.


* Responsible for supervising Parts Department staff. 

Requirements:

Education:


* High school diploma or the equivalent.

Experience:


* At least three years of experience in a truck/automotive parts department.


* Previous experience training/leading others.


* Excellent customer service skills are a must.


* Detailed oriented and organized.


* Must be able to manage in a fast paced work environment.


* Must be able to be to contribute as an Assistant Manager and also be a revenue generator as needed.


* Excellent conflict resolution skills with varied parties including customers, vendors and internal employees and managers.


* Has a professional presence and appearance.


* Team-oriented and flexible.

Able to help support various shifts if needed.

Working Conditions/Physical Demands: Will work at a desk in the Parts Department.

Will move about the parts area to work with the parts personnel.

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job.

May be required to perform other duties as requested, directed or assigned.