Major Account Specialist

Classification: Exempt

We are Alsco Uniforms.

We’ve been working hard for our customers since 1889 when we invented the uniform and linen rental industry.

Alsco Uniforms has grown into a worldwide leader serving over 350,000 customers in 13 countries.

It’s our job every day to make every aspect of the customer experience better.

Whatever our customers need, Alsco Uniforms finds the answers that work for them.

    

Our employees are the heart and soul of Alsco Uniforms.

As a result, we have a long history of strong financial performance, continuous improvement, and customer service.

We’re seeking driven professionals with ambition to grow within our company.

We’d love to talk to you about how you can fit into our team of diverse individuals and how your hard work will be rewarded with competitive pay and benefits and ongoing career development.

Join our team and build your career with Alsco Uniforms!

Job Summary: The Major Account Specialist (MAS) responsibilities is to drive customer loyalty by taking special care of large, complex accounts.

The MAS is a non-union position that is similar to the DM position without the district logistical duties.

The MAS is concerned exclusively with customer visitation.

The MAS acts as a liaison between the Service Department and major accounts as designated by the GM. 

Our full-time employees enjoy:

401K Plan with Company Match

Medical, Dental, Vision, FSA/HSA       

Life Insurance, Disability Insurance

Vacation, Sick Time, Holidays                  

Choice of Global Cash Card or Direct Deposit

Career Advancement

Learning & Development Opportunities

Inclusive and Diverse Team Environment

Essential Functions:

- Educate customers and provide training as needed.

If hospitals are part of the assigned accounts:
     - Host infection control inspections
     - Host TJC (The Joint Commission) inspections
     - Ensure that blood-borne pathogen documentation is sufficient.

- Respond to inbound calls from assigned customers in the Able Messaging System.

- Use the Able Messaging system to track and record all customer concerns and requests.

- Utilize the Service Portal to interact with all assigned customers.

- Complete all Customer Visitations using the IPad and Service Portal.

- Process linen orders as necessary.

- Renew service agreements on assigned accounts.

- Build deeper customer relationships with key decision makers.

- Conduct regular inventories and shelf counts.

- Up-sell/cross-sell within assigned accounts.

- In the event of a conflict between the Service Department’s and the MAS’s direction, arbitration with the GM takes place.

- The MAS works hand-in-hand with the SM, but acts as an advocate for the needs of the customer.

Additional Functions:

- Quit Threat response

- Visitation with any angry customer when the need for increased professionalism exists

- Assistance with renewals

- Top 40 visitation in addition to the top 15...