General Manager

POSITION SUMMARY

Responsible for overall and daily management of a branch operation, including all department operations and staff.

ESSENTIAL FUNCTIONS


* Oversee the daily operations of the branch, including both shop and field services.

 


*  Manage the operation of the branch in accordance with company and budget goals.


* Ensure that all operations comply with company policies and standards.


* Plan, direct and manage branch activities in accordance with the branch’s budgeted financial objectives.


* Assure adequate manpower and supplies are available to complete work assignments.

 


* Review and organize staffing plans to insure they are consistent and adequate for attaining branch objectives.

Resolve issues regarding supplies, equipment or manpower shortages.


* Develop annual branch budget.

 


* Monitor progress towards budgeted goals and implement cost controls or reductions as necessary.


* Monitor gross profit levels.


* Assess branch performance regarding quality of work and customer satisfaction.

 


* Follow up on escalated customer service concerns or complaints and ensure satisfactory resolution.


* Ensure all departments maintain a clean and safe work environment.

 


* Ensure proper safety training and standards are in place, and that safety policies and procedures are followed.


* Develop marketing plans with sales and marketing departments to develop and increase branch business.

 


* Establish work standards and evaluate branch staff's performance.


* Identify, address, and implement timely employee development and training opportunities, including succession planning.


* Hire, counsel, and discharge branch staff as necessary.

QUALIFICATIONS

High School Diploma or General Education Degree (GED) and seven years related experience Associates’ or Bachelor's Degree (four year college or university) strongly preferred.


* Ability to accept responsibility and account for his/her actions.


* Ability to perform work accurately and thoroughly.


* Ability to work independently with minimal supervision.


* Ability to communicate effectively with others using the spoken word.


* Ability to communicate in writing clearly and concisely.


* Ability to take care of the customers’ needs while following company procedures.


* Ability to make critical decisions while following company procedures.


* Ability to influence others to perform their jobs effectively and to be responsible for making decisions.


* Ability to organize and direct oneself and effectively supervise others.


* Ability to convince a group of people to work toward a goal.

Education

Preferred


* Bachelors or better

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or discl...