Technical Operations Supervisor

Antietam Broadband is seeking a Technical Operations Supervisor!  This position will be responsible for all personnel and functions associated with the in-house technical operations department.  They will be responsible for coaching, inspiring, motivating, guiding, and developing a team of technicians that are focused on providing excellence in customer experience through the installation and service of our products.

Job Type: Full-time

Rate: $62,000-$75,000/year

Location: Office in Hagerstown, MD

Primary Responsibilities Include:


* Supervises all telecommunications technical operations including personnel; assigns work, checks quality of work, is a resource for personnel questions, handles personnel issues.


* Annual and routine capital and expense budgets management.

Prepares forecasts and proposes strategies to maintain expense and capital expenditures are within time and budget targets.


* Analyzes plant operations and makes recommendations for improvements to plant and equipment.


* Maintains inventory by monitoring supply levels, determining needs and purchasing equipment, tools, and supplies, as needed.


* Provides DOT with information regarding installation and service, quota, manpower and makes suggestions based on team performance.


* Ensures upgrades and changes to the network are completed in a manner with the least negative affect on service and effectively communicates this work within the organization for preparation (e.g., Marketing/Sales can notice customers, etc.) and closeout thereof.


* Generates and submits required regulatory reports/inquiries.

The successful Technical Operations Supervisor has:


* Bachelor’s degree in engineering or related field with 2+ years of management experience or 10+ years related industry work experience.


* 2+ years management experience and 5+ years working in telecommunication and technical operations.


* 2+ years of budget development and management.


* Ability to communicate effectively both orally and in writing.


* Ability to create a proactive team environment and sustain employee morale.


* Strong, team oriented interpersonal skills.


* Strong business acumen with ability to develop and justify budgets.


* Ability to make data driven decisions in a timely manner while managing projects.


* Knowledge of staff development techniques and willingness to transparently share knowledge.


* Knowledge of modern telephone, internet, and cable television technologies.


* Must be able to work independently and as part of larger team in a fast-paced, complex, detail-oriented office environment towards common goals.


* Ability to obtain and maintain a valid driver's license required.

When you join Antietam Broadband....

You'll be joining an award-winning company and team.

We will not only offer you a full range of benefits, including group health & dental insurance, 401(k) program, starting with three weeks of ...